For any prohibited items, we have a ‘Report Item’ link on each eBay listing whereby any eBay member can report an item and select the relevant policy they think it violates. These items are placed for review and action by our Customer Service team.
In 2018, eBay (together with Alibaba/AliExpress, Amazon and Rakuten-France) also signed a Product Safety Pledge with the European Commission for faster removal of dangerous products sold on their online marketplaces.
As part of this pledge, we committed to the following measures:
- React within two working days to authorities' notices made to the companies' contact points to remove listings offering unsafe products.
- Provide a clear way for customers to notify dangerous product listings.
- Consult information on recalled/dangerous products available on the EU Rapid Alert System for dangerous non-food products.
- Provide specific single contact points for EU Member State authorities for the notifications on dangerous products and for the facilitation of communication on product safety issues.
- Take measures aimed at preventing the reappearance of dangerous product listings already removed.
- Provide information/training to sellers on compliance with EU product safety legislation, require sellers to comply with the law, and provide sellers with the link to the list of EU product safety legislation.
In addition, all four online marketplaces committed to working with the European Commission to assess the progress made on the commitments every six months.