eBay’s dozens of customer protection programs provide Americans peace of mind while shopping for everything from vintage clothing and car parts to refurbished blenders and vacuums.

The benefits of those consumer protections, though, extend well beyond shoppers to the small businesses that use eBay to sell their products by giving them credibility. When customers feel confident on a platform, they’re more willing to purchase on it. More comfortable shoppers mean more sales for small businesses.

“Owning my own business and selling my products on eBay has been a seamless process. There’s more trust associated with selling my products on eBay’s platform than if I was just selling on my own,” said Caroline B., who sells luxury handbags on the platform.

Here are four eBay consumer protections you should know about:

1)     Money Back Guarantee

Under eBay’s Money Back Guarantee, customers who don’t receive an order or their order isn’t as described are eligible for a full refund in 48 hours. The guarantee covers most transactions on eBay and provides peace of mind to Americans shopping on eBay, in turn the small businesses relying on the platform to succeed.

2)     Protections for Auto Part and Vehicle Purchases

eBay protects consumers who are looking to replace their cars' bumpers or power steering pumps or even buy a new vehicle.

Auto parts purchased under eBay’s Guaranteed Fit program can be returned for free if they don’t fit appropriately in the car, truck or motorcycle they were purchased for.

And, eBay’s Vehicle Purchase Protection guards consumers against fraud, vehicle title issues, and undisclosed defects for up to $100,000. It’s automatically included at no extra cost when customers complete a purchase on ebaymotors.com or the eBay Motors mobile app.

3)     Safeguards for Business Equipment Procurement

With the Business Equipment Purchase Protection (BEPP) program, companies are covered for capital equipment purchases, such as tractors or welding tools, in the unlikely event that something goes wrong with the sale.

All eligible items sold on eBay Business for at least $1,000 are covered by BEPP free of charge, and capital equipment purchases are protected for up to $200,000 or the item’s price. BEPP helps businesses save money by allowing them to shop for used and new equipment on eBay with confidence!

4)     Authenticity Checks for Handbags, Sneakers and More

With eBay’s Authenticity Guarantee, Americans shopping for handbags, jewelry, sneakers, streetwear, trading cars and watches can feel confident their items are legitimate. Items purchased through the Authenticity Guarantee program are sent to a team of highly trained authenticators who inspect the products and ensure they’re genuine.

“eBay is where we got started selling online, and it’s been such a great platform. It has the better buyer base and protections for both buyers and sellers, so we’ve had a lot of success there.” Alicia Wright, owner of So Much Sole Sneakers, said. 

Learn more about eBay’s work to keep our platform safe for shoppers and sellers here.